General FAQ
What is Pain Freeze?
Pain Freeze is a fast-absorbing topical gel that delivers cooling relief for sore muscles, stiff joints, arthritis discomfort, and everyday aches, helping you move with ease.
How do I use it?
Apply a thin layer to the affected area and gently massage until fully absorbed. Use as needed throughout the day.
Is it safe for daily use?
Yes, Pain Freeze Gel is formulated for regular use and does not contain harmful fillers or unnecessary additives.
How quickly does it work?
Most people feel relief within minutes as the cooling sensation penetrates deep into muscles and joints.
What if it does not work for me?
We stand behind our products with a 60-day money-back guarantee. If you are not satisfied, simply return it for a full refund.
How long does one bottle of Pain Freeze last?
An 8oz bottle typically lasts several weeks depending on how often you apply it. Most customers find it provides great value with regular use.
Can I travel with Pain Freeze?
Yes, you can safely travel with Pain Freeze. Just be sure to pack it in your checked bag if flying, since the bottle is larger than the TSA carry-on limits.
What does Pain Freeze smell like?
Pain Freeze has a refreshing minty scent from natural oils like peppermint and eucalyptus. The fragrance is clean and fades quickly after application.
Does Pain Freeze work for both men and women?
Yes, Pain Freeze is effective for everyone regardless of age or gender. It is designed to relieve pain safely for all adults.
Can Pain Freeze be used long-term?
Yes, Pain Freeze is safe for long-term use when applied as directed. Many customers use it daily to manage ongoing aches and stiffness.
Benefits
What makes Pain Freeze different from other pain relief gels?
Pain Freeze is doctor-recommended and made with safe, fast-absorbing ingredients. It delivers targeted cooling relief within minutes without greasy residue.
Does Pain Freeze work for arthritis pain?
Yes, Pain Freeze is designed to ease joint discomfort and stiffness from arthritis. The natural menthol formula helps calm inflammation and improve mobility.
Can I use Pain Freeze on my back and shoulders?
Pain Freeze works well on large muscle areas like the back and shoulders. The gel spreads easily and absorbs quickly for lasting relief.
Does Pain Freeze help with post-workout soreness?
Yes, athletes and active people use Pain Freeze to soothe sore muscles after exercise. The cooling sensation reduces discomfort and aids recovery.
Can Pain Freeze be used on joint stiffness?
Pain Freeze is formulated to relieve stiffness in knees, elbows, hands, and other joints. It helps restore flexibility and makes movement easier.
How long does the cooling sensation last?
Most users feel relief for several hours after application. The effect may vary depending on the area and severity of soreness.
Does Pain Freeze leave a greasy or sticky feeling?
No, Pain Freeze is a clear gel that absorbs fast without leaving residue. Your skin feels clean and refreshed after use.
Is Pain Freeze safe for sensitive skin?
Yes, Pain Freeze is made with gentle, skin-friendly ingredients. If you have very sensitive skin, test on a small area first.
Can athletes safely use Pain Freeze before or after training?
Athletes often use Pain Freeze to warm up muscles before activity and to recover afterward. The formula is safe and effective for daily use.
Can Pain Freeze be used during pregnancy or breastfeeding?
If you are pregnant or breastfeeding, consult a healthcare professional before using Pain Freeze. While ingredients are generally safe, it is best to get medical guidance.
Ingredients & Safety
What are the key active ingredients in Pain Freeze?
Natural Menthol is the main active ingredient, known for its cooling and pain-relieving effects. It is blended with botanicals like aloe vera, peppermint, and eucalyptus.
Is Pain Freeze made with natural ingredients?
Yes, Pain Freeze includes natural plant extracts like aloe vera, peppermint, spearmint, rosemary, and eucalyptus. These work with menthol to provide soothing relief.
Does Pain Freeze contain parabens or harsh chemicals?
No, Pain Freeze is free from parabens and harsh additives. It is formulated with safe, effective ingredients for everyday use.
Are the ingredients in Pain Freeze FDA-compliant and safe?
Yes, all ingredients are FDA-compliant and commonly used in topical gels. Pain Freeze is formulated for safety and effectiveness.
Is Pain Freeze tested on animals?
No, Pain Freeze is cruelty-free and never tested on animals. It is made with safe, proven ingredients you can trust.
Can I use Pain Freeze with other medications or creams?
We don't recommend it. To avoid irritation, apply Pain Freeze separately from other products.
Is Pain Freeze safe for seniors?
Yes, Pain Freeze is often used by seniors to ease arthritis, joint pain, and stiffness. It is safe, gentle, and effective when used as directed.
Does Pain Freeze have a strong smell?
Pain Freeze has a fresh, minty scent from natural oils like peppermint and eucalyptus. The fragrance is clean and fades quickly after application.
Can children use Pain Freeze?
Pain Freeze is intended for adults and older teens. For children under 12, ask a doctor before use.
What areas of the body should I avoid applying Pain Freeze?
Do not apply Pain Freeze to broken skin, open wounds, or near the eyes. It is meant for external use only.
Shipping and Orders
How much is shipping for Pain Freeze?
Shipping costs vary depending on location and delivery speed. Exact rates are shown at checkout.
Do you offer same-day shipping?
Yes, orders placed before 1 PM PST Monday through Friday usually ship the same day. Orders after the cutoff ship the next business day.
How long does delivery usually take?
Standard U.S. shipping takes about 3 to 5 business days. Express options are available for faster delivery. USPS and UPS do not guarantee actual shipping times. These are estimated delivery days.
Do you ship Pain Freeze internationally?
Yes, international shipping is available to select countries. Rates and delivery times are shown at checkout.
Do you offer free shipping with larger orders?
Yes, orders over $50 qualify for free shipping. This makes it easy to stock up and save.
Where does Pain Freeze ship from?
All Pain Freeze orders ship directly from our facility in Las Vegas, Nevada. This ensures fast handling and reliable delivery.
Do you provide tracking numbers for orders?
Yes, every order comes with a tracking number. You will receive it by email once your package ships.
Can I change my shipping address after placing an order?
Yes, contact us right away if you need to update your address. Once an order is shipped, we cannot change the destination.
What carriers do you use for shipping?
We ship using USPS and UPS, depending on your selected option. This gives you flexibility between standard and express delivery.
Do you ship Pain Freeze to PO Boxes?
Yes, USPS shipping options can be sent to PO Boxes. UPS shipping requires a physical street address.
Returns & Guarantee
Do you offer a money-back guarantee?
Yes, Pain Freeze comes with a 60-day money-back guarantee. If you are not satisfied, simply contact us for a full refund.
How do I start a return?
To begin a return, email our support team with your order number. We will provide simple instructions to send the product back.
What if my order arrives damaged?
If your order arrives damaged, contact us immediately with photos. We will send a replacement or issue a refund right away.
Can I return a product I already opened?
Yes, opened bottles can be returned within 60 days because we want you to try Pain Freeze risk-free. Customers are responsible for return shipping costs, and once the product is received at our facility, a full refund will be processed within 15 days.
How long does it take to process a refund?
Refunds are usually processed within 3 to 5 business days after we receive your return. Timing may vary depending on your bank or card provider.
Do you ship on weekends or holidays?
Orders are processed Monday through Friday. Weekend and holiday orders ship on the next business day.
What happens if my package is lost or damaged in transit?
If your package is lost or damaged, please contact us immediately. If you purchased shipping protection, we will coordinate with the carrier to replace your order or issue a refund.
If shipping protection was not purchased during checkout, customers are responsible for filing a claim directly with the carrier.
Do you guarantee delivery times?
Standard shipping times are estimates, not guarantees. For guaranteed delivery, choose an express or overnight option at checkout.
Can I get free shipping on international orders?
Currently, free shipping applies only to U.S. orders over $50. International shipping rates vary based on location.
What if I am not satisfied after using Pain Freeze?
We stand by our 60-day money-back guarantee. If you are not happy, simply request a return for a full refund.