Return Policy

60-Day Money Back Guarantee

At Pain Freeze, your satisfaction comes first. We are confident you will love the relief our product provides. If, for any reason, you are not completely satisfied with your purchase, you are eligible for a full refund within 60 days of your order date.

How it works:

  1. Contact our support team at support@painfreezegel.com within 60 days of purchase.

  2. Provide your order number and reason for the return.

  3. Ship the product back to us, even if it has been opened or partially used.

  4. Once we receive your return, we will process your refund back to the original payment method.

Important details:

  • Refunds apply to the product price only. Shipping costs are non-refundable.

  • Customers are responsible for return shipping.

  • Refunds may take 5-7 business days to appear in your account after processing.

  • The customer is responsible for returning the item and shipping fees.

This policy is designed to give you peace of mind. If Pain Freeze doesn’t work for you, you risk nothing by giving it a try, but we are confident you will love it!