Shipping Policy

At Pain Freeze, we strive to ensure that your order arrives quickly and securely. Please review the details of our shipping policy below.

Order Processing

Orders are processed within 1–2 business days (excluding weekends and holidays).

Order before 1 PM PST Monday through Friday, and your order will ship the same day.

During high-demand periods, processing times may take slightly longer.

Shipping Methods & Rates

Shipping costs are calculated at checkout based on weight, location, and carrier.

Standard U.S. shipping typically takes 2–5 business days once processed.

Standard shipping worldwide can take up to 14 days, depending on the destination address.

Expedited options may be available at checkout.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with tracking information to monitor delivery.

Shipping Limitations

Please ensure your shipping information is accurate. Orders returned due to incorrect addresses may incur additional fees.

Delays & Liability

Delivery times are estimates only and cannot be guaranteed.

Pain Freeze is not responsible for delays caused by carriers, weather, customs, or events beyond our control.

Damaged or Missing Packages

If your package arrives damaged or items are missing, please contact us within 7 days of delivery at support@painfreeze.co with your order number and photos of the issue. We will make it right.

Contact Us

If you have shipping questions, reach out to our team:
support@painfreezegel.com